Frequently Asked Questions

HomeFrequently Asked Questions

Where do I start when thinking of designing my dream space?

We recommend that you generate a list, keeping in mind your family’s needs and how you will be working within that space. Your list should be divided into two parts: your wish list and things you definitely do not want or

I have made my list, what is the next step?

We recommend that you measure the space and bring in as many photos from magazines that best illustrate your likes and design tastes. This is the time you should also inform us of any or all appliances and special features that you would like to see in the design. For a complete guideline please refer to our “Getting Started Checklist”.

What should I keep in mind when sitting down with one of your designers?

Designing a space is a reflection of your work habits. The designer will create a plan that best reflects your lifestyle and the surrounding areas that this space is going to be integrated into. The key to any project is clear communication; make sure that both you and our designer are on the same page.

Is your cabinetry available in standard sizes, semi-custom or custom?

Kalwood’s cabinetry is custom in nature. This is a reflection of the individual needs of our customers.

How long does it take to get my cabinets after I place an order?

Kalwood Cabinet’s lead times vary based on door styles, stain colour, and level of customization of cabinetry. Your project manager will be able to estimate your delivery date.

How do I clean and care for my cabinets?

For regular cleaning, wipe doors with a damp cloth (either laminate or wood cabinets). We advise not to use strong detergents, abrasive cleaners or self polishing waxes on cabinet surfaces as they may cause permanent damage.

How should I prepare for installation of my new kitchen?

We recommend that you cover your floors with cardboard to avoid work boot footprints, and remove any keepsakes or knick-knacks that might get damaged when the cabinets are delivered. When the installers arrive, please be aware that your home is now a construction site, and that installation involves a significant amount of sawdust and debris. The installer will do their utmost to contain the mess, but your patience and tolerance is greatly appreciated.

How long is the Kalwood warranty?

  • Life time warranty against defects in Blum hinges and drawer slides.
  • Kalwood warrants that its cabinet doors and drawer fronts will be free from defects in workmanship and material for one year from date of installation. The beauty of natural wood does allow for limited amounts of natural characteristics of wood to show. Due to the natural expansion and contraction of wood, any product with a panel over 24 inches will carry no warranty.
  • One year warranty against defects in materials and workmanship on cases and counter tops.
  • One year warranty on installation that was done by Kalwood.